Shipping Policy

Thank you for shopping at Aurn (operated by SEVEN CARE SERVICES PTY LTD). We are committed to providing a reliable, transparent, and high-quality transit experience for all our customers across the United States. Below are the detailed terms and conditions that constitute our Shipping Policy.

1. Shipping Destination & Currency

We currently specialize in domestic delivery within the United States (including all 50 states). All transactions, shipping calculations, and product prices displayed on our storefront are processed strictly in United States Dollars (USD).

2. Shipping Cost

To ensure a premium and uncomplicated checkout experience for our customers, we offer  Free Shipping on all orders nationwide. There are no hidden fees, minimum purchase requirements, or handling surcharges at checkout.

Shipping Method	Destination	Rate
Standard Insured Shipping	United States (All States)	FREE ($0.00 USD)

3. Transit, Handling, and Order Cut-off Time

Our operational timeline is meticulously structured to prevent unnecessary delays. Please carefully review our transit schedules below:

• Order Cut-off Time: 5:00 PM (EST - Eastern Standard Time), Monday to Friday. Orders placed after 5:00 PM EST on Friday or during the weekend will begin processing on the following Monday morning.
• Order Handling Time (Processing): 1 to 3 Business Days (Monday to Friday). During this window, your order undergoes quality validation, precise packaging, secure sorting, and dispatch from our fulfillment logistics.
• Transit Time (Delivery): 7 to 13 Business Days (Monday to Friday). This represents the actual duration the carrier requires to deliver the parcel from our shipment hub to your designated United States address.
• Total Estimated Delivery Window: Combined, you can reliably expect your parcel to arrive within 8 to 16 business days from the moment the order is validated.

4. Shipment Tracking & Order Status

Transparency is fundamental to our white-hat standards. Once your package is securely handled and handed over to our verified shipping carrier, an automated shipment confirmation email will be generated and dispatched to your registered email address. This notification will feature your unique Tracking Number along with a direct tracking link.

You may use this number to monitor the physical movement of your goods in real-time. Please allow 24 to 48 hours for the tracking information to update on the carrier's network database.

5. Address Modifications & Cancellations

Accuracy is vital to successful fulfillment. If you discover an error in your delivery address, please contact us immediately within 12 hours of placing the order via info@aurn.shop. While we will do our absolute best to accommodate address updates, we cannot alter the shipping destination or cancel an order once the 1-3 day handling period has concluded and the parcel has departed our facility.

6. Parcels Damaged, Missing, or Lost in Transit

If your package arrives with apparent physical structural damage, or if the estimated transit window of 13 business days has entirely elapsed without delivery, please reach out to our dedicated support infrastructure without hesitation. We will initiate an immediate investigation with the postal carrier. Verified lost or severely damaged items will be eligible for a swift, comprehensive replacement or a full refund at no cost to you.

7. Contact Information

For any logistical inquiries, clear order updates, or transit support, please contact our merchant headquarters directly:

Store Name: Aurn
Legal Entity Name: SEVEN CARE SERVICES PTY LTD
Corporate Registration Number (ACN): 697 471 533
Merchant Operations Address: Suite 2, 42-44 George St, LIVERPOOL, NSW, 2170, Australia
Customer Support Email: info@aurn.shop
Customer Support Telephone: +61 485 834 215