Contact Us

Contact Us

We are here to assist you. Get in touch with the Aurn support desk.

At Aurn, delivering an uncompromised customer experience is our highest priority. Whether you have a question regarding product specifications, need assistance tracking your free insured shipment, or require step-by-step guidance through our 30-day return framework, our dedicated customer care infrastructure is standing by to deliver prompt, structured, and transparent support.

Customer Care Channels

Customer Support Email: info@aurn.shop

*We systematically monitor our electronic communications infrastructure. You will receive a formal response within 24 business hours (Monday to Friday).

Corporate Helpline: +61 485 834 215

*Available for direct voice correspondence during our listed operational hours. Standard network rates apply.

Legal & Corporate Disclosures

In compliance with global e-commerce transparency rules and international advertising standards, the Aurn brand is owned and operated by the following verified corporate registry:

Brand Identity: Aurn
Legal Parent Entity: SEVEN CARE SERVICES PTY LTD
Corporate ID (ACN): 697 471 533
Statutory Authority: Registered in Victoria, Australia
Physical Operations HQ: Suite 2, 42-44 George St, LIVERPOOL, NSW, 2170, Australia

Operational Intervals

Our centralized digital communications and support desks operate strictly within the following hours:

  • Monday to Friday: 9:00 AM – 5:00 PM (EST - Eastern Standard Time)
  • Saturday and Sunday: Closed (Enquiries submitted during the weekend will be sequentially queued and answered on Monday morning in the order received).

Order Support Note: If you are communicating regarding an existing transaction, please explicitly specify your full legal name, order confirmation number, or carrier tracking ID in your email. This ensures our automated system syncs your query instantly with our logistics backend for a rapid resolution.

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